At e-clectics.com, you can always shop with confidence and your satisfaction is assured. Our 5-Star Top Rated Yahoo store rating is based upon customer feedback, and cannot be earned until a 95% excellent rating is achieved. If within 30 days you are not completely satisfied with your purchase, return the item for an exchange, store credit, or full refund for the cost of product plus tax, if applicable. We are sorry, but we are unable to refund shipping costs. Thank you for your business! However, notify us imediately should items arrive in poor condition.
Shipping Most of our items ship in from one to three business days. Special order items take longer and are noted on the item description. If the item is not in stock or on back order, we will notify you as soon as possible, and you will have the choice as to whether to wait for the item, or cancel the order at that time. However, we receive most of our items very quickly upon re-order, so wait times are usually minimal. We do not process charges until the item is shipped, with the exception of special orders, which are processed at the time the order is placed. If you send a personal check as payment, we ship the item once the check has been processed through.
Special OrdersOur special order items require payment in full when the order is placed.
Privacy Statemente-clectics.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: e-clectics.com.1. IP Address: We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
2. Cookies: Our site uses cookies to keep track of your shopping cart. Our site's registration form, when used, requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.
3. Links: This site may contain links to other sites. e-clectics.com is not responsible for the privacy practices or the content of such Web sites.
4. Order Form: Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.
5. Security: This site has security measures in place to protect the loss, misuse and alteration of the information under our control. As a Yahoo store, our purchasing process is completely electronically secure. Your order is placed and processed electronically using the highest level of online security. Any information retained is done solely for the purpose of future correspondence between e-clectics.com and its valued customers. Our business office is located in a prime area, and is secured with a 24-hour security system.
6. Children: Our Web site meets the guidelines of TRUSTe's Children's program. We DO NOT collect online contact information without prior parental consent or parental notification, which will include an opportunity for the parent to prevent use of the information and participation in the activity. Without prior parental consent, online information will only be used to respond directly to the child's request and will not be used for other purposes without prior parental consent. We DO NOT collect personally identifiable offline contact information without prior parental consent. We DO NOT distribute to third parties any personally identifiable information without prior parental consent. We DO NOT give the ability to publicly post or otherwise distribute personally identifiable contact information without prior parental consent. We DO NOT entice by the prospect of a special game, prize or other activity, to divulge more information than is needed to participate in the activity.
7. Choice/Opt-Out: Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service: You can send email to us at the following URL: comments@e-clectics.com. You can otherwise contact us at the mailing address and phone number noted above.
We are concerned about your privacy and we care about the future of e-commerce. It is our goal, therefore, to provide you with the peace of mind that all consumers deserve. We protect you.
